Refund policy

Returns & Refunds

We have a 7-day return policy. This means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.

How to Start a Return

To request a return, contact us at info@lazyscoralhouse.com.

If your return is accepted, we’ll provide a return shipping label along with instructions on how and where to send your package.

Please do not send items back without contacting us first. Items returned without prior authorization will not be accepted.

If you have any questions about a return, you can always reach us at info@lazyscoralhouse.com.

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Damages & Issues

Please inspect your order when it arrives. If an item is defective, damaged, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and make it right.

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Livestock & Non-Returnable Items

Live animals cannot be returned. This includes live corals, fish, and invertebrates.

If you have a question or concern about a livestock order, please contact us so we can review your specific situation.

Gift cards are also non-returnable.

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Refunds

Once we receive and inspect your approved return, we’ll let you know whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method.

Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.