Shipping policy

Shipping is a flat rate of $45. Orders greater than $375 ship free. If you already have an open order and are adding to it use the discount code AddtoOrder so the website does not double charge for shipping. If combined total of orders before shipping is $375. I will refund shipping charge from first order. Please don’t choose pick up for shipped orders or it will be cancelled

All livestock ships via UPS, Next Day Air. This is 10:30am or noon in rural areas. Order are packed 4pm - 7pm and dropped at my local UPS hub at 7:30pm. Corals are double bagged (6mil poly) and are impact protected by custom made laser cut cups. Then they are packed into a 1.5” thick solid EPS Foam coolers which sits inside of a corrugated box. 40hr or 12hr heat packs are used as needed. 

Shipping Schedule

Shipping occurs Monday - Thursday. Orders placed by 3pm eastern ship same day. Even after 4pm I can usually accommodate a same day shipping. If you would like me to hold your order for a future ship date you can add that to notes at checkout or text me.

If reported delays due to inclement weather in the shipping route from Dayton, Ohio to you; I will contact you to work out a shipping date that gives the best chance for a on-time arrival.

If a loss occurs in shipping I have you covered. When I see other retailer’s that have a clause not to cover loss from shipping delays due to unforeseen circumstances  beyond your control, that is just crazy to me. A late package doesn’t mean there will be a loss. I pack all order to be able to sustain 40 hour transit time; just in case. Due to the current shipping pressure on UPS on occasion it doesn’t arrive until afternoon or evening. Corals may arrive colder or warmer due to a delay and will need a bit of extra float time to come up to temperature.

There is one exceptions to guarantee. If I recommend not shipping due to something significant impacting UPS. For example if I contact you due to extreme weather and recommend holding the order until a better time however you request I ship anyway. I have no problem doing that but if there was a loss due to significant delay I can’t guarantee because the delay was expected.